Refund policy

DQ Intel is provided by DQ Offshore Limited, a company registered in Gibraltar (company no. 125646), Unit G02, Eurocity, Europort Avenue, Gibraltar GX11 1AA. DQ Intel is sold to businesses, not to consumers.

Last updated 11 November 2026

Try before you buy

Every plan starts with a 7-day free trial with full access. No card is needed and nothing is charged. We offer the trial so you can judge the service before you pay.

Subscription payments

DQ Intel is a subscription service. Payments are non-refundable, and we do not give refunds or credits for partial terms, unused seats or unused features.

Cancelling

You can cancel at any time. Cancelling stops the next renewal; your access continues until the end of the term you have paid for. To stop an annual renewal, tell us at least 30 days before the renewal date.

When we will refund

We will refund a payment in full if you were charged twice, charged after cancelling in time, or charged an amount that does not match your plan. Contact us within 30 days of the charge.

Anything else is at our discretion. If something has gone wrong on our side, tell us and we will look at it fairly.

How to ask

Email hello@dqintel.com with your company name and the email on your account. We aim to reply within two working days. Approved refunds go back to the original payment method.